Knowledge base

• Getting Started

  Guides and Downloads

  • Unboxing and setting up your new Phase
  • Download Phase Manager and configure your Phase
  • Digital Quick Start Guide
  • A guide to Phase LED animations

  Phase setup and DJ equipment

  • How to setup Phase with the Serato DJ Pro USB integration (HID mode)?
  • How should I connect Phase to my DJ equipment?
  • How can I test the signal quality of my Phase unit?
  • How to set up Phase with the Pioneer DJM-900NXS2 mixer & Rekordbox DJ
  • How to set up Phase with the Native Instruments Traktor Scratch Audio 6 DVS interface
  • How to set up Phase with the Native Instruments Traktor Kontrol Z2 mixer

  See all 10 articles

  Phase Features

  • Phase Features introduction
  • Powering the Receiver
  • Charging the Remotes
  • Linking the Remotes
  • Calibrating the Remotes
  • Activating the Pause mode (disabled when using the Serato DJ Pro USB integration)

  Video Tutorials

  • Setting up Phase with Serato DJ Pro via USB (HID mode)
  • Updating Phase with Phase Manager
  • Introducing Phase Manager
  • Phase features overview

• Troubleshooting

  Popular articles

  • Most viewed articles

  Quick troubleshooting

  • Quick Troubleshooting steps

  Step-by-step assistance

  • Run a full hardware diagnosis
  • Power and LED check
  • Remote power and charge
  • Remote linking
  • Remote internal calibration
  • Remote pause mode

  See all 9 articles

• Account and Order

  Account and order

  • My Phase is already linked to another account, what can I do?
  • I didn't received the confirmation email after creating my MWM account
  • What is the average shipping time once I order a Phase or accessories?
  • I don't want my Phase anymore, what are the refund conditions and process?

• FAQ

  Support

  • What kind of warranty comes up with Phase?
  • What are the troubleshooting process and the return policy?
  • Sharing a video with a free file sharing tool

  Setup and configuration

  • Where can I get access to the Phase and Serato DJ Pro USB integration?
  • Serato USB Integration FAQ
  • Can I power the Phase Receiver from my mixer's USB hub?
  • What's the best practice to prepare for my set in a new venue?
  • What's the best way to charge My Remotes?
  • How long does the Remotes' battery last?

  See all 10 articles

• Hardware Support

  Remote Battery

  • My Remote has a bulge under the LED.
  • My Remote's LED red blinks, doesn't charge, and turns off when I take it out of the Receiver.
  • My Remotes don't seem to have the same battery life.

  Hardware problems

  • There is a loose piece rattling in my Receiver.
  • My Phase doesn't turn on when powered.
  • The charging pins of my Receiver seem to be crooked or blocked.
  • My Remote's casing is damaged.
  • My Remote's LED doesn’t light up but I can still use it.
  • The charging pins of my Remote seem to be damaged.

  See all 7 articles

  Remotes & Receiver Connectivity

  • My Wifi network becomes unreliable when using Phase
  • My Remote's LED is solid and doesn't charge when placed into the Receiver's dock.
  • My Remote doesn't turn on when placed into the Receiver's dock.
  • The Remote's LED doesn't turn solid when I take it out of the Receiver.

• Software Support

  Phase Manager and updates

  • Firmware updates
  • My Phase is not detected in Phase Manager.
  • My Remotes are not detected in Phase Manager.
  • I get an error message or a crash when updating the firmware.
  • The Remote status is stuck on "Calibrating"
  • How can I rename My Phase unit in Phase Manager?

  See all 10 articles

  DJ software configuration

  • I use Serato DJ Pro and I need help to configure it for Phase.
  • The DVS scope doesn't display a perfect circle.
  • I think I have a problem with the Phase and Serato DJ Pro USB integration
  • Serato unexpectedly switches to Internal mode.
  • I use Traktor and I need help setting it up with Phase.
  • I use Traktor and I get a calibration error message when I use Phase.

  See all 8 articles

  Performance

  • The sound quality of my tracks seems to be bad.
  • I have accuracy and playback issues (drift, jumps, skips), what can I do?
  • I have the feeling the pitch varies when I play my tracks.