Knowledge base

• Troubleshooting

  Global checkup

  • Quick checkup: make sure your Phase is properly working
  • Full checkup: pinpoint the issue
  • Most viewed articles

  Battery issues

  • My Remote's LED red blinks, doesn't charge, and turns off when I take it out of the Receiver.
  • My Remote has a bulge under the LED.
  • My Remotes don't seem to have the same battery life.

  Common issues

  • There is a loose piece rattling in my Receiver.
  • My Wifi network becomes unreliable when using Phase
  • I have accuracy and playback issues (drift, jumps, skips), what can I do?
  • My Remote doesn't turn on when placed into the Receiver's dock.
  • The DVS scope doesn't display a perfect circle.
  • My Phase doesn't turn on when powered.

  DJ Software issues

  • I think I have a problem with the Phase and Serato DJ Pro USB integration
  • I use Serato DJ Pro in DVS mode (REL) and I need help setting it up with Phase.
  • I use Traktor and I need help setting it up with Phase.
  • I use Rekordbox and I need help setting it up with Phase.
  • Serato unexpectedly switches to Internal mode.

  Check-up steps

  • Power and LED check
  • Remote power and charge
  • Remote linking
  • Remote internal calibration
  • Remote pause mode
  • Remote Battery

  See all 8 articles

• Setup, Guides & Tips

  Getting started with Phase

  • User Manual & Serato Integration guide
  • Setting up Phase with the Serato DJ Pro USB integration (HID mode)
  • Unboxing and setting up your new Phase
  • Phase Features introduction

  Setting up Phase with your DJ equipment

  • Detailed setup guides
  • How should I connect Phase to my DJ equipment?

  Phase best practices

  • Battery info and recommandations
  • Can I power the Phase Receiver from my mixer's USB hub?
  • Can I use four Remotes with one Receiver?

  Live performance tips

  • What are the best ways to prepare for a set in a new venue?
  • How to play a B2B set with Phase
  • Switching Remotes during a live performance

  Phase features in detail

  • A guide to Phase LED animations
  • Powering the Receiver
  • Charging the Remotes
  • Linking the Remotes
  • Calibrating the Remotes
  • Activating the Pause mode (disabled for Serato DJ Pro USB integration)

• Phase Manager: Download and Help

  Download & configuration

  • Download Phase Manager and configure your Phase
  • How to update the Phase firmware
  • How can I rename My Phase unit in Phase Manager?

  Phase Manager common issues

  • My Phase is not detected in Phase Manager.
  • My Remotes are not detected in Phase Manager.
  • I get an error message or a crash when updating the firmware.
  • The Remote status is stuck on "Calibrating"
  • I cannot run the manual calibration in Phase Manager
  • "Remote shutdown" and "Boost radio" features

• Account, Order & Warranty

  Account & Order

  • My Phase is already linked to another account, what can I do?
  • I didn't receive the confirmation email after creating my account
  • What is the average shipping time once I order a Phase or accessories?
  • I don't want my Phase anymore, what are the refund conditions?

  Warranty

  • What kind of warranty comes up with Phase?
  • What are the troubleshooting process and the return policy?

  Partnership

  • I want to get in touch to discuss a potential artist partnership
  • I am interested in becoming a Phase distributor.