How can I rename My Phase unit in Phase Manager?
Symptom and description
If you cannot rename your Phase in Phase Manager, it means the unit is currently linked to another account, and you will not be able to unlink the Phase yourself for security reasons.
If you find yourself in this situation after purchasing a second-hand Phase or an open box product, get in touch with our support team. To unlink the Phase from the previous account, the product specialists need to know the Receiver’s 10 digit serial number of your Phase unit. It can be found in various places:
- On the barcode if you have the original box with the mat paper sleeve;
- In Phase Manager, on the home screen, under the Receiver picture, or in the "About this Phase" section
- At the back bottom of the Receiver, at the right hand of the second engraved line.
If you need your Phase unlinked, use the form below to get in touch with the support team. Please don’t forget to provide your Serial number, either by manually copying it in your message or by attaching a picture or a screenshot with the serial number visible.