I successfully updated my Phase, and now it doesn't seem to work with my DJ software anymore
Symptom and description
You have just successfully updated your Phase to the latest firmware version, but now you don't seem to be able to use it anymore on your usual setup.
Right after the update process, the Phase is reset: this unlinks the Remotes from the Receiver. In this case, the control signal is not transmitted, and this may be why you cannot use your Phase with your DJ software anymore.
The first thing to check is to make sure the Remotes are linked to the Receiver: long press the A and B setup buttons while the Remotes are into the docks until they flash.
If despite checking the above element you still have issues after updating your Phase, get in touch with our support team by filling the form below. Your inquiry will get a faster response if you attach a video file showing the issue.