There is a loose piece rattling in my Receiver.
Symptom and description
You may notice that your Phase Receiver makes a rattling sound when you handle it. This means a piece came off inside and is now loose inside your Receiver.
You should stop using your Phase, as you may alter other pieces inside the Receiver, which could permanently damage the unit.
If you’re facing this issue, your Receiver needs to be fixed, so we’re going to bring it back and cover the shipping expenses. Use the form below to get in touch with us. Attaching a video showing that a piece is rattling in the Receiver will help the support team solve the problem quicker. We will then get your Receiver back to fix it, and we will cover the shipping fees.