My Remote's casing is damaged.
Symptom and description
You may notice that the Remote’s casing is damaged; there is a crack on the Remote, for instance. This doesn’t impact the Remote’s performance, but you may want to get it fixed anyway.
If you are facing this problem, get in touch with us by filling up the contact form. If the issue is confirmed, your Remote will be exchanged faster if you directly add a picture with the crack visible, and provide your contact details. We're then going to exchange the Remote for a brand new one and cover the shipping costs. Don’t hesitate to ask us anything about the return process in the free text field of the contact form.