My Remote's LED turns off when I take it out of the Receiver.
Symptom and description
You may notice that one of your Remote turns off when you take it out of the Receiver (the LED goes dark as soon as you lift off the Remote). In most cases, it means its battery is empty, but it could also mean your Remote is faulty.
If you are facing the problem, the first thing to check is whether the Remote charges and holds it: place the Remote into the Receiver, and make sure it displays the charging animation.
Allow 10 minutes to pass while the Remote is charging, and take it out again to confirm the issue. If after charging it the Remote keeps turning off when you take it out of the Receiver, then you probably have a battery issue, so get in touch with us by filling up the contact form below
We will exchange the Remote for a new one and cover the shipping fees. It will be processed faster if you directly add a video showing that it turns off when you take it out of the Receiver, and provide your contact details. Don’t hesitate to ask any questions about the exchange process in the free text field of the contact form.