My Remote's LED doesn’t light up.
Symptom and description
In rare cases, the Remote’s LED remains dark but the Remote itself is still working: it sends the DVS signal to the Receiver and you can still play your tracks, but the LED doesn’t turn on anymore when the Remote is placed into the Receiver’s dock. When you do so, the Remote will also be detected in Phase Manager. In this case, the issue is related to the LED strip.
You first have to make sure that the issue is only related to the LED by monitoring the Remote in Phase Manager. If the status of the Remote is “linked”, (or temporarily “calibrating”), “charging” or “charged”, it means the Remote is detected by the Receiver. Therefore it is functional, apart from the LED strip. You can try to solve the issue by resetting the Remote in Phase Manager’s Advanced settings. The Remote has to be in the dock to be reset.
If resetting the Remote doesn’t bring the LED back on track, please get in touch with us by filling the form below. Sharing a video showing the Remote functions but the LED remains dark will help our support team to solve the issue faster.