The Remote's LED doesn't turn solid when I take it out of the Receiver.
Symptom and description
In some rare cases, it might happen that the Remote’s LED strip doesn’t turn solid when you take it out of the Receiver. It will endlessly display the back and forth animation of the sensor’s internal calibration. Its internal sensors won’t calibrate and the Remote won’t turn into a state in which the Remote is ready to be used.
If you are facing this problem, it might indicate that you haven’t installed the latest firmware version, so make sure your Phase is up to date with Phase Manager.
After the update, make sure the Remotes are linked to the Receiver and try them out to check if the issue persists. If it does, try to reset the Remote in the advanced settings of Phase Manager.
If you feel you’re still having connectivity issues, contact us through the form below. Please attach a video of the issue so that the support team can efficiently assist you. Make sure to show the Remote charging into the Receiver and its behavior when you take it out.